ANALYSIS OF NORMATIVE LEGAL DOCUMENTS REGULATING JOB MANAGEMENT PROCESSES IN THE CONSUMER SERVICES SPHERE

The article is devoted to the analysis of the standard and legal documents regulating processes of the organization of work in the sphere of consumer services which was carried out in the framework of the development of a branch frame of qualifications in the consumer services sector. The need for a change in the operating system of qualifications for the sphere of consumer services is considered. Special attention is paid to the consideration of standard and legal documents regulating the order of development, approval and implementation ofprofessional standards, coordination of interaction of all the parties interested in the development and approval of the standards. A characteristic of the professional standard is given, and its contents are considered. The authors provide an analysis of the uniform tariff and qualification reference books (as approved in 1984—1986 and a number of issues approved in 1996) for the sphere of consumer services, and substantiate the need for a replacement of these reference books by a system ofprofessional standards. At present, there is no monitoring of the changes of requirements for Russian consumer services’ structure of working professions, knowledge and skills of workers, nor is there an institutional reinforcement or a timely introduction of these changes into the system of education.

Keywords: consumer services, professional standard, levels of qualifications, branch frame of qualifications, uniform tariff and qualification reference book

References

  • 1. Edinyi tarifno-kvalifikatsionnyi spravochnik rabot i professii rabochikh (Vypuski № 01, 02, 03, 10, 21, 40, 44, 45, 46, 66,69) [Unified tariff classification manual of jobs and professions (Issues № 01,02,03, 10,21,40,44,45,46,66,69)], Kvalifikatsionnyi spravochnik professii rabochikh, kotorym ustanavlivaiutsia mesiachnye oklady [Wage-rate reference book], http://base.consultant.ru/cons/cgi/online./ (Accessed on April 1, 2014).
  • 2. Zaitseva, N.A., Kopylov, Iu. V., Ogneva, S. V., and Subbotina, E. V. Sotsial’no-ekonomicheskii mekhanizm formirovaniia i obespecheniia kachestva rabochei sily turistskoi industrii [Socio-economic mechanism of creating and assurance of workforce quality in the sphere of tourism], Moscow: FGBOU VPO RGUTiS Publ., 2012.
  • 3. Ministerstvo truda i sotsal’noi zashchity [Ministry of Labour and Social Protection of the Russian Federation]. Programmno-apparatnyi kompleks “Professional’nye standarty” [Hardware-software system “Professional standards”], http://profstandart.rosmintrud.ru/reestr-professionalnyh-standartov (Accessed on May 22, 2014).
 
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